Delivery Policy
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| GENERAL GUIDELINES |
Please complete all fields possible. The phone number is mandatory. We do not deliver to P.O. Boxes.
Please avoid to use an address where you know the recipient will be abscent most of the day. If the recipient is
not at the address when we deliver, we will leave the flowers and gifts to someone at the address who is related with recipient.
See the following delivery guideline for the specific country you concern.
In general, delivery charge are included in the item price, or indicated in the checkout procesure if it is applicable. In minor cases that there is extra delivery charge
other than what is indicated, our sales consultant would contact you beforehand and you have the right to cancel the order.
All cakes should be ordered at least one day in advance. Same day order may be available but we may have to substitute with similiar one based on equal or great value principle.
We will send you email and mark your order status at our website to confirm delivery. The time of delivery confirmation should be send within the delivery date in most cases though it might be delayed in high seasons.
There is huge orders during high seasons like Valentine's Day, Mother's Day, and Christmas. Please order at least 3-5 days before delivery. We keep the right to reschedule the delivery date but guarantee to deliver before holidays. if orders accepted before the cut-off time. After cut-off time orders will be delivered at the first time available.
If an order going to a hospital or large office complex, please include the following information if possible, in your order:
Recipients First and Last Name, Company or Hospital Name, Full Street Address, Floor Number and Room or Suite Number. We strongly suggest contacting the Company or Hospital to find out their policy on deliveries. For example, most courier deliveries are required to go to the shipping and receiving department as the courier does not have permission to deliver directly to the recipient. When sending to a hospital, please ensure the patient will not be discharged from the hospital prior to or on the day of the flower delivery.
When sending to a company please ensure the recipient is working on the day of delivery.
If an order going to an appartment building, please be sure the apartment number is included in the address.
Any omissions or errors may delay the delivery and/or incur more delivery charge. As most apartment buildings are secure,
the delivery person will have to buzz the proper apartment to notify the recipient there is a delivery.
The delivery policy to apartment buildings in general is that there must be someone at the apartment to successfully complete delivery.
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| Canada delivery policy |
For "Last Minute" items:
1. delivery method: deliver by a local florist. Flowers will be arranged while delivery.
2. delivery time: 9am-18pm. We do not guarantee a specific delivery time during a day, however,
we will try our best to deliver at your preferred delivery time.
3. Delivery date: From Monday to Saterday. $10 delivery charge if delivery on Saterday or at peak seasons. No delivery available in Sunday and Holidays.
4. Same day delivery: same day delivery available. Cut-off time: 11am local time. After cut-off time orders, we will try our best to delivery same day(If we can not make it,
delivery will be made at next available delivery date).
5. Delivery areas: Not available for delivery in Hawaii, Nunavut, or the Northwest and Yukon Territories.
6. The florist may attempt to call the recipient prior to delivery to arrange a delivery time. If they do attempt delivery and the recipient isn't home,
the florist may leave a note to have the recipient contact the florist or they may leave the flowers with a neighbor..
7. For deliveries to hospitals, please indicate ward and room number whenever possible.
8: For deliveries to hotels, please indicate room number and name of the guest(s) (group, couple, etc).
9. Delivery confirmation: We will send you email and mark your order status at our website to confirm delivery. The time of delivery confirmation should be send within the delivery date in most cases.
10. We can not deliver to Post Offices Boxes or Rural Routes. Delivery time may be changed in remote, mountainous, or island areas.
For "Next Day FedEx" items:
1. delivery method: deliver in a gift box by an over night FedEx directly from the grower to keep the freshness. Flowers will not be arranged while delivery. An ice pack is included in the gift box to keep the flowers at the optimum temperature.
2. delivery time: 9am-18pm. Delivery time is scheduled by the courier. We do not guarantee a specific delivery time during a day.
3. Delivery date: From Tuesday to Saterday. $10 delivery charge if delivery on Saterday. No delivery available in Monday, Sunday or Holidays.
4. Next day delivery: Next day delivery available. Cut-off time: 4pm local time. After cut-off time orders for next day, we would inform you and you have to right to cancel order..
5. Delivery areas: Anywhere in US & Canada. There is USD15.00 delivery charge for delivery in Hawaii/Alaska, USA.
6. If the recipient is not there when Fedex arrive, Fedex may leave the gift box at a safe location. This may not be the case for businesses, schools, apartments or hospitals where a signature may be required.
7. For deliveries to hospitals, please indicate ward and room number whenever possible.
8: For deliveries to hotels, please indicate room number and name of the guest(s) (group, couple, etc).
9. Delivery confirmation: We will send you email and mark your order status at our website to confirm delivery. The time of delivery confirmation should be send within the delivery date in most cases.
10. We can not deliver to Post Offices Boxes or Rural Routes. Delivery time may be changed in remote, mountainous, or island areas.
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We are not responsible for:
(1). Decreased product quality due to an incorrect delivery address supplied by the sender, a re-route requested
by the sender or the recipient, or unsuccessful deliveries arising from the recipient not being present at time of
delivery at the address supplied by the sender and no-call request by the sender.
(2). Product quality problems caused by improper handling by the recipient.
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